Romwe is one of the best online shopping platforms for fashion and lifestyle products. Despite being a leading online marketplace, a few times may occur when you won’t get the value for your money. In such cases, you must return the item(s). This article will walk you through how to get a refund on Romwe, starting from initiating a return. You have 60 days from the order placement date to return the item(s) you no longer want.
While many items are returnable for a refund, jewelry, swimwear, bodysuits, lingerie & sleepwear, and accessories (except mermaid blankets, bags, and scarves) do not qualify. Romwe never accepts these items for returns or exchange.
Here are the steps to request a refund from Romwe:
- Submit a support ticket alongside your return reason and SKU number to initiate a return (Go to My Orders and check under for your SKU number.)
- Carefully pack the item(s) in an envelope or box (Items must be returned to Romwe’s NJ return address via its prepaid $7.99 return label or on your own.
- Then use a traceable carrier to mail your return package
- Send a picture of the return receipt or the return tracking number to our team
- Wait for your refund processing, which takes at most five business days after Romwe receives the returned item(s).
Instead of going through the steps of requesting a refund, you can contact Romwe’s customer support representative for help. You’ll have to explain your reason for return and indicate the item(s) you don’t want anymore.
Be aware that refunds are payable to your original payment account or your Romwe Wallet, depending on your choice. Your refund won’t include your initial shipping fees.
Also, ensure you don’t wear, wash, or use the item(s) you wish to return.
How Long Does It Take to Get a Refund from Romwe?
Romwe typically takes 10 to 30 working days to process refunds for orders paid for via credit card. If you placed the order using PayPal, your refund will take two to seven working days to reflect in your PayPal account.
Is It Hard to Return to Romwe and Get a Refund?
No, returning an item to Romwe and getting a refund is straightforward, provided the item(s) are eligible. If you want a more hassle-free process, reach out to Romwe’s CSR.
Do You Get a Refund If You Cancel an Order on Romwe?
Yes, Romwe will return your money if you cancel your order. While refunds to credit cards take 14 to 30 working days, PayPal takes three working days at most.
What To Do When You Receive a Prepaid Return Label from Romwe
If you receive a prepaid return label from Romwe, you must print it from your email. Then attach it to your return package, and send it via a local post office.
Related Post: How to Get a Refund on Honeylove.
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