How to get a refund on PlayStation Store

How to Get a Refund on PlayStation Store

Whether you own a PS4 or PS5 console, you can get your money back when you buy games & add-ons online, subscribe to apps & services, or preorder any content online. This article will explore how to get a refund on PlayStation Store, so you won’t have to go through any stress. Interestingly, PlayStation Store refund policy allows you to request a refund for your purchases if you ever change your mind.

4 Steps to Request a Refund on PlayStation Store

No matter what PlayStation Store purchases that you seek its refund, you can request to get your money back online. Here are the steps to take:

How to get a refund on PlayStation Store step 1
  • Click on Online Assistant at the lower-right corner of the webpage
  • Input your first and last name in the chat window to start chatting (Ensure no typos when using PlayStation’s Online Assistant to request a refund.)
  • Click on Refund eligibility and follow other prompts to complete your request

Is It Possible to Get a Refund on PlayStation Store?

Yes, you can get your money back after paying for apps, subscriptions, and content on the PS Store. You must request a refund within 14 days of the payment date. However, content you’ve started to download or stream only qualifies for a refund if it has a defect.

How Long Does It Take to Get a Refund from PlayStation?

PlayStation typically takes up to 7 working days to process refunds for orders and purchases. Within this period, you’ll receive the payment in your account.

How Does PlayStation Store Refunds Work?

If you made any online payment to PlayStation Store within the last 14 days, you are eligible for a refund even without any genuine reason. However, you must not download the content or game, as you’ll no longer be eligible.

Supposing the item you paid for is a media file, ensure you don’t stream it to guarantee your refund request.

Do I Qualify for a Refund If I’ve Started to Download the Purchased item on PS Store?

Yes, you may still be eligible to request a refund from PlayStation after downloading it, provided the content has an issue. The issue must have rendered it useless to you.

Can I Get a Refund for Preorders on the PlayStation Store?

Yes, PlayStation can refund your money if you preordered a content or game on the PS Store. In this case, the refund policy will vary depending on the difference between the payment date and the content’s release date.

If you made the preorder payment more than 14 days before the release date, you can request your refund anytime until it’s available for download.

On the other hand, payment for preorders made less than 14 days before their release date is eligible for a refund, at most 14 days after the purchase date.


Related Post: How to Get Refund on Steam.


We hope this helps! Don’t hesitate to let us know via the comment section if you’ve been able to get your money back from PlayStation.

You can also share your experience below.


Read Next: How to Get a Refund from Jumia.


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