Thinking of sending an item back to a seller on eBay? Getting a refund can be tricky since eBay is not directly sending the money. Hence, this article will explore how to get a refund on eBay, regardless of the item you bought online. Even though many products are eligible for refunds on eBay, you must first check the seller’s return policy to know your expectations.
Items are returnable whether you changed your mind about them or saw a defect.
How Do I Request a Refund on eBay?
To get your money back from an eBay seller, follow the instructions below, one after the other.
- Go to My eBay and sign in to your account
- Look for the unwanted item(s) in your purchases
- Tap or click on Return this item from the menu at the right-hand corner of your screen.
- Indicate the reason why you’re requesting a return, including a comment
- Upload photo(s) of items received in a defective condition (Note that you can add up to ten images, provided they conform to eBay’s images, video, and text policy
- Click or tap on Confirm Return to end the cancellation steps.
If you’re returning sets and bundled items, you must send them back at the same time, even if only one is defective. However, you can return multiples of an item in the same order but can only return them once.
Once the seller contacts you, you can return the item(s) for your money. Ensure you return them quickly via their preferred return method.
The seller will then issue your refund. If the seller doesn’t contact you in three business days, contact eBay for intervention.
Will eBay Give Me a Full Refund?
Yes, eBay sellers usually issue full refunds for returns. But there are a few cases when the seller will have to refund lesser than the amount you paid. These include if you used or damaged the item(s) before returning it. You may also receive partial refunds for items returned with missing parts or those damaged during transit because you didn’t package your return properly.
The deduction is to cover the item’s loss in value.
How Long Do eBay Refunds Take?
Sellers on eBay take at most two business days to send your money back to you after approving your refunds. Once your refund has been issued, you’ll receive an email.
Supposing you chose PayPal as your original payment method, you’ll get your refund in three to five business days. It might also take a little longer to get your money back.
You can check your request status to know your refund timeframe.
Can I Get My Money Back If I Get Scammed on eBay?
Yes, you can ask for a refund when scammed by a seller on eBay, as its money-back guarantee covers fraudulent listings. So be sure you won’t lose your money on any purchases made on eBay.
Related Post: How to Get a Refund from Jumia.
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