Boohoo offers paperless returns, meaning you can ask to return unwanted or dissatisfied fashionable items in your order without any paperwork. Once you return these items to Boohoo, you’ll get your money back but will be charged £1.99 per package for returns shipping. But if you’re a premier customer, you won’t pay to return clothes and accessories you no longer want in your order. In this article, we’ll walk you through how to get a refund on Boohoo in a few steps.
Before requesting a refund from Boohoo, you must first return the items within 28 days of receiving their delivery.
Follow the instructions below to return Boohoo items:
- Prepare the items for returns. Items are eligible for returns on Boohoo if they don’t fit or bear a wrong description on the website. You can return such products for a refund, provided you received their delivery within the last four weeks.
So you’ll have to repack them anywhere translucent, watertight, and sealable.
- Login to Boohoo returns portal using your order number and email address. In place of your email, you can input the last four digits of your phone number.
- Choose your preferred return option, print your returns label, and postmark the items.
Once posted, your refunds will take up to 21 days without further steps.
If you’re returning the order from outside the UK, you may be charged an import VAT and customs duty. On the other hand, cosmetics, lingerie, swimwear, facemasks, and pierced jewelry are ineligible for returns and refunds due to hygiene reasons.
Moreover, items that have been worn, washed, or have no seal are non-returnable. Be sure you also don’t remove tags you’re likely to return.
Do I Have to Pay for Boohoo Returns?
Yes, you must pay to return items to Boohoo, except if you’re a premier customer of Boohoo.
Contrary to this, you must be willing to set aside £1.99 from your refund.
Why Does Boohoo Charge for Returns?
Boohoo charges return shipping fees to discourage customers from canceling their orders, as they are more likely to return online orders than in-store purchases. Besides, fashion brands like Zara, Uniqlo, and Next charged return shipping fees.
How Long Does a Refund Take to Process from Boohoo?
Boohoo often takes 21 days to issue refunds for returned items. The first two weeks are to investigate and process your refund, while the remaining one week is how long it’ll take to reflect in your bank account.
If it’s more than 28 days and you have not received an email, contact Boohoo customer service.
Be aware that you can only get a replacement item for orders paid for with a gift voucher. Even if you return the item (s) after 28 days, you may still qualify for a refund as a voucher.
Related Post: How to Get a Refund on Amazon.
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