Did you realize that items in your order have quality issues or differ from the description? You can open a dispute to return the items and get your money back. However, you can only start a dispute on the 11th day after the seller dispatches your order until the 15th day. In this article, you’ll discover how to get a refund on AliExpress (with screenshots).
Follow the instructions below to ask for a refund from AliExpress by opening a dispute:
- Go to your orders and sign in to your AliExpress account
- Look for the order containing the dissatisfied or unwanted item(s)
- Click or tap on the product/item to see the order details
- Then tap or click on Contact Seller to get help or Open Dispute to request a refund
- Complete all fields on the form, including specifying a refund amount and why you’re asking for a refund
- Click or tap the Submit button to conclude your refund request.
You can also take the above steps if you have not received your order and it’s over the expected delivery time. Items damaged in transit are also eligible for a refund on AliExpress.
If you ordered the item(s) using PayPal, you can open a dispute within 180 days of the order placement date.
How Long Do AliExpress Disputes Take?
Disputes opened by customers on AliExpress take a few days to some weeks to process, depending on how complex the request is. The processing time also varies depending on how quickly the seller responds.
Nevertheless, AliExpress gives sellers on its platform a timeframe to respond to disputes.
Does AliExpress Refund Easily?
Yes, AliExpress won’t stress you to get your money back when you change your mind about your order. Above all, a refund is guaranteed, provided the unwanted item(s) are eligible for return.
How Long Do AliExpress Refunds Take?
AliExpress usually takes 3 to 20 business days to issue refunds, depending on the bank or card issuer. Before you can get a refund, the seller must accept your refund request.
Your dispute will automatically close unless you receive a response within five days.
What To Do If A Seller Refuses to Refund on AliExpress
You’ll have to contact AliExpress customer support service if the seller closes your dispute without refunding your money. Instead, you can use the Live Chat feature on AliExpress’ website. You’ll have to provide specific evidence, including screenshots of your chats with the seller and your dispute status.
Related Post: How to Get a Refund on Spanx.
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