Looking for how to get a refund from Shein after receiving delivery of items that don’t suit your needs? This article will walk you through Shein’s return and refund process (with screenshots).
The return process is super easy, provided you purchased or bought the product within the last 35 days. If it’s your first return package for the order, you won’t pay a return shipping fee. You must also return the items using the return label provided.
How Can I Ask for a Refund on Shein?
Follow these straightforward steps to request a refund for returned items on Shein:
- Launch the Shein app on your device and log in to your account
- Tap the Messaging icon at the left corner of your screen
- Then navigate to Orders and tap on it to see the list
- Tap on Return Item at the lower part of the Order Detail page
- Select the item(s) you want to refund
- Choose a reason for return from the listed options
- Upload photos of the item(s) and tap the Next Step button
- Tap the Refund method button and make your preference
- Tap on Submit to confirm your refund request.
Ensure your device has the latest Shein app before starting the above steps.
Is Shein Refunded to Your Wallet or Payment Account?
Shein will issue your refund to your wallet or payment account, depending on your payment method. If you didn’t choose a refund method while requesting your money back, Shein will send the funds to the previously selected payment method.
How Long Does Shein Take for Refunds?
Once your refund request gets approved, you’ll receive a notification in your email. The time the refund reflects in your wallet or payment account varies depending on your preferred refund method and bank, as noted below.
- Credit or debit card payment: 1 to 15 business days
- PayPal: 1 to 5 business days
- Shein Gift Card: 24 hours
Does Shein Refund Easily?
Yes, getting a full refund from Shein is hassle-free, and you can do it yourself. However, you can only return Shein items for a refund if you ordered the product or purchased it in the last 35 days.
How Many Times Can You Ask for a Refund on Shein?
You can ask for a refund on Shein multiple times. But if you’d like to save more on return shipping fees, return all unwanted items in the same package. Doing so qualifies you for a free return.
Can You Take Money Out of Your Shein Wallet?
Yes, you can withdraw funds from your Shein wallet to your PayPal or bank account, even if it’s a refund. Simply click Withdraw Deposit and input the intended amount. Then click the Submit button to validate your request.
Can I Get a Refund from Shein If My Payment Card Has Expired?
Yes, you can still get a refund from Shein if the credit or debit card charged for the payment is no longer valid. Nevertheless, you might have to contact your bank or card issuer for assistance in receiving your refund.
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