How to get a refund from Jumia

How to Get a Refund from Jumia

Are you dissatisfied with your order from Jumia? We will show you how to get a refund from Jumia, as it promises easy returns. If one or many items in your order are defective, damaged/broken, or fake, you can get your money back from Jumia without visiting any of its physical locations. You can also return wearable items of wrong sizes and wrongly delivered packages, provided you didn’t use them.

Products of various categories are eligible for returns and refunds on Jumia. These include electronics, women’s care products, makeup & skin care products, hair care products, gold jewelry & bars, and groceries.

5 Steps to Get a Refund from Jumia

Here’s a step-by-step guide to requesting a refund from Jumia:

  • Navigate to the Orders section on your Jumia app or via Jumia.com
  • Tap or click on the product(s) you want to return and get a refund
  • Click or tap on REQUEST A REFUND
How to get a refund from Jumia Step 3
  • Select a return reason
  • Choose a refund method
How to get a refund from Jumia Step 4
  • Choose a return method (pickup station or delivery agent)
  • Click or tap on Submit to complete the return and refund request process.

Be aware that Jumia does not accept returns of orders if you change your mind or receive delivery of an item of your size that doesn’t fit.

How Does Jumia Refund Work?

Even though Jumia guarantees easy returns for quick refunds, you can only return items in your order for specific reasons. Besides, you must initiate the return request within 7 days of receiving your order delivery. If the period elapse, you’ll no longer be able to return the item(s), as Jumia won’t accept it.

Jumia will issue a 100% refund for the item(s) cost, along with your shipping fees.

How Long Does It Take for Jumia to Refund Money after Cancelling Order?

When you cancel a Jumia order, it will take 2 to 5 business days to get your refund in your JumiaPay account. From there, you can transfer it to your bank account.

On the contrary, your refund might take 3 to 7 working days if you choose your bank card as your preferred refund method.


Related Post: How to Get a Refund from Shein.


You can always enjoy shopping on Jumia, as its easy return and refund policy ensures optimal satisfaction. So feel free to initiate a refund request if necessary.

Did that help? If so, share this post with others who might be looking for how to get a refund from Jumia.


Read Next: How to Get a Refund on Amazon.


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