How to get a refund from Google Play

How to Get a Refund from Google Play

Did you mistakenly subscribe to an app, pay for an app, or in-app purchases on your Android phone or tablet? There are a few ways to get your money back, and we’ll walk you through how to get a refund from Google Play.

Google refunds purchases on Play Store, depending on the app’s refund policies. While you can contact the app developer directly for a refund, you can also do it online.

In this article, we’ll explore three ways to request a refund from Google Play Store based on the following:

  • Get a Refund from Google Play on the Web
  • Get a Refund from Google Play via Google Assistant
  • Get a Refund from Google Play through the App Developer

Get a Refund from Google Play on the Web

If you subscribed or paid for an app through Google Play within the last 48 hours, here’s how to request a refund from the Google Play website.

  • Launch your web browser and visit the websiteplay.google.com
  • Click or tap on your profile photo at the top-right corner of your screen
  • Tap or click on Payments & subscriptions
How to get a refund from Google Play
  • Then select Budget & Order History
How to get a refund from Google Play 2
  • Click or tap on Report a problem to request a refund
  • Fill out the form indicating that you want a refund and then click/tap on Submit.

Be aware that the above steps also apply if you want to request refunds for in-app purchases and get your money back for content.

Get a Refund from Google Play via Google Assistant

Another way to request a refund from Google Play is to use the Google Assistant feature on your Android phone or tablet. You’ll have to give a voice command on your device to do this.

Ensure you set your language to US English before trying.

Get a Refund from Google Play through the App Developer

The refund policies for Android apps differ from app to app, so you may not get a refund for some apps and purchases.

While you might automatically get a refund when you uninstall a paid app soon after purchase, other apps require you to ask for a refund.

Does Google Play Refund Easily?

Yes, Google Play ensures you go through a hassle-free process in requesting refunds for your subscription, apps, and in-app purchases. The processing time for refunds varies on your initial payment method.

See below to find out the estimated refund time:

  • Credit or debit card payment: 3 to 5 business days
  • AirPay, Linepay, or TrueMoney Wallet (Thailand only): 1 to 5 business days
  • Google Pay: 1 business day
  • Online Banking: 1 to 10 business days
  • PayPal: 3 to 5 business days
  • Verve (Nigeria only): 1 to 30 business days

If Google has already approved your request, check your refund request status.

Be aware that Google only gives app and subscription refunds once. So if you re-subscribe or repurchase after getting a refund, you might not qualify for another refund.

If you paid for multiple apps and purchases at once, Google will grant refunds for the entire purchase, and not individually.


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